Shipping & Returns

Shipping & Returns

All products will ship in the order that they were received. Processing times are currently 1-5 business days unless otherwise stated. If you have not received any tracking information after 5 business days, please contact

We have a 10 day refund policy. This means if you are not satisfied with your order, you may exchange it for another product or refund your order within 10 days of its delivery.

To be eligible for a refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a refund or exchange, you can contact us at Please note that items will need to be sent to the following address: 1507 Flat River Dr. 306 Charlotte, NC 28262. 

If your refund or exchange is requested, we’ll send you a return shipping label. Items sent back to us without first requesting an exchange or refund will not be accepted.

You can always contact us for any questions at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at

Customer Service

Have a question about placing your order?  Just email us at  We're available from 9:30am-5:00pm EST, Mondays through Fridays (except national holidays). Thank you for your understanding.


All orders typically ship within 3-5 business days.
Accurate delivery time depends on payment authorization, stock availability, and destination. Delivery times are provided as a guideline only.

All customers outside of the US are responsible for potential customs fees. 

Lost Packages

All customers are responsible for ensuring that the shipping address entered is a safe, secure address. We are unable to cover the cost of lost or stolen packages, nor do we have the authority to collaborate with the shipping company to locate your packages, especially if the tracking information confirms that delivery of package. No Days Off Studio can only check the tracking information, the same one that is provided to all customers when they receive their confirmed fulfillment email. If the tracking information confirms that it has been delivered, we will assume that it has been delivered and that other external variables were at play.